local_shipping Immediate availability
construction 5 Years parts & labour warranty
support_agent Excellent customer service

Stay in Touch

Confirm your contact details below to ensure you’re always up to date

We’d appreciate it if you could take a few moments to complete the fields below so we can ensure that you’re always in the know.

See how we’ve helped other businesses

Frequently Asked Questions

How can I check if my product is still under warranty?
arrow_drop_down

The quickest way to check if your True product is still under warranty is to enter the serial number into My True.

It will advise of the warranty status for your product, and help put you in touch with one of our service partners if required.

Who do I call if I have a problem with a product under warranty?
arrow_drop_down

In the first instance, you should contact the distributor that sold you the product. It is their responsibility under the terms of our product warranty to make arrangements for any required service work.

If you are unable to get in touch with them, please contact us to discuss.

Where can I buy True products?
arrow_drop_down

True products are available through distributors nationwide. If you have a preferred supplier, chances are they are a True distributor already, but we can also recommend someone local to you if required. Just get in touch.

We’re available

Whether you’re looking for practical refrigeration advice or need product support, we’re always here to help. Contact us below.

Thoughts & Opinion

Advice 25/03/2024

Elevating your menu with versatile prep tables

Recent trends have displayed a shift in consumer expectations and dining habits, demanding not only exceptional cuisine but diverse dining experiences too. As food enthusiasts…

Advice 19/02/2024

How True Refrigeration is empowering chefs in the kitchen

For your commercial kitchen to thrive, we know it’s important ingredients are preserved and efficiency is optimised. Beyond keeping things cold, having confidence in your…