What True’s UK Warranty Hotline means for you 

At True Refrigeration, we’re always striving to provide not just the highest quality commercial refrigeration equipment but also exceptional customer service and support.

To further enhance the experience for our UK customers, we are excited to introduce a new feature to our warranty service: the UK Warranty Hotline.

Enhanced warranty repair process

Previously, arranging a warranty repair involved coordinating between the supplying distributor and our approved service partners. This could sometimes be a complicated and time-consuming process, particularly if the distributor did not offer technical service.

Our new UK Warranty Hotline significantly simplifies this process.

You can now reach us directly for warranty repair needs, creating a single point of contact whether you’re an equipment owner or a supplying distributor, via our:

Hotline number – 0800 783 2049 (select option “3” for Technical Support)

Email – [email protected]

What to expect when you call

When you contact us, please be prepared to provide some essential details about your equipment:

• Serial number: This is located on the inside left wall of the cabinet.
• Location: Where the equipment is situated in the premises.
• On-site contact details: For arranging the technician visit and should our technicians need to make contact.

Our friendly experts will use this information to coordinate directly with True’s authorised service partners, ensuring a prompt and efficient response. We’ll handle all administrative tasks, from contacting the service company and arranging the callout to keeping you or the operator informed about the repair status.

What this means for you

This development reflects our ongoing commitment to improving service efficiency and ensuring minimal downtime for your business.

Faster response times

The hotline allows for quicker resolution of issues by allowing us to liaise directly with our authorised service partners. This reduces waiting time and speeds up repairs, helping your equipment return to optimal performance without unnecessary delays.

Simplified communication

By streamlining the process, you no longer need to navigate through multiple steps. This direct approach simplifies the communication, making the repair process more straightforward and efficient.

Reduced admin for distributors

If you’re a supplying distributor, you will benefit from reduced administrative responsibilities, as the hotline will handle the coordination with our service partners. This not only makes the process easier but also helps in quicker service delivery.

Why our five-year warranty sets us apart

Investing in high-quality refrigeration equipment, such as True’s, not only ensures reliability but also offers significant long-term cost savings.

While the industry standard for refrigeration warranties is typically two years, our five-year warranty provides an additional three years of coverage. This extended period protects you from unexpected repair costs, giving you greater peace of mind.

Our warranty covers any material or mechanical defects, highlighting our confidence in the durability and reliability of our products.

As with any manufacturer, we recommend that you keep your product regularly serviced and maintained. In return, we pledge to minimise your expenditure and downtime, ensuring that your equipment remains dependable and efficient throughout its lifespan.

Learn about our warranty

How to check your warranty

If you’re unsure about your warranty status or coverage, you can easily check it online:

1. Locate the serial number of your unit.
2. Exclude any hyphenated digits (e.g., -1 or -2).
3. Visit the support section of our website, ‘My True’.
4. Enter your country and unit serial number to view information about your product, including its user manual and warranty status.

Visit ‘My True’

Get in touch

At True Refrigeration, we are committed to providing you with exceptional service and reliable equipment.

Our new UK Warranty Hotline is a testament to this, designed to make warranty repairs more efficient and hassle-free.

For any warranty service needs, we’re here to support you and ensure your equipment performs at its best. Reach out to us through our hotline, 0800 783 2049, or email us at [email protected].